> For the complete documentation index, see [llms.txt](https://docs.bales.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bales.ai/message-automation/auto-replies.md).

# Auto Replies

Fitur **Auto Replies** memungkinkan Anda membalas pesan WhatsApp secara otomatis berdasarkan kata kunci tertentu. Balasan ini bekerja cepat tanpa AI, dan cocok untuk menjawab pertanyaan umum seperti "harga", "lokasi", "jadwal", dll.

***

#### 🎯 Fungsi Utama

* Balas otomatis jika pesan berisi kata kunci tertentu
* Mendukung berbagai tipe pesan: teks, gambar, video, dokumen
* Bisa diatur berdasarkan device (per nomor WhatsApp)
* Dapat diaktifkan/nonaktifkan kapan saja

***

#### ➕ Menambahkan Auto Reply

1. Masuk ke menu **Automation → Auto Replies**
2. Klik tombol **+ Add Auto Reply**
3. Isi formulir berikut:

#### ✅ Field yang Perlu Diisi

| **Field**         | **Penjelasan**                                                                                                                                                                               |
| ----------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Reply Name**    | Nama pengenal untuk auto reply, contoh: `Balas Harga`, `Salam Pembuka`                                                                                                                       |
| **Keyword**       | Kata kunci pemicu balasan, contoh: `harga`, `promo`, `alamat`                                                                                                                                |
| **Devices**       | Pilih device (nomor WhatsApp) yang akan menjalankan auto reply                                                                                                                               |
| **Match Type**    | <p>Jenis pencocokan kata kunci:<br>• <code>Exact</code> – Harus persis sama<br>• <code>Contains</code> – Mengandung kata kunci<br>• <code>Starts With</code> – Dimulai dengan kata kunci</p> |
| **Message Type**  | <p>Jenis pesan balasan yang akan dikirim:<br>• <code>Text Message</code><br>• <code>Image Message</code><br>• <code>Video Message</code><br>• <code>Document Message</code></p>              |
| **Reply Message** | Isi pesan yang akan dikirim sebagai balasan (maks. 2000 karakter)                                                                                                                            |
| **Is Active**     | Aktifkan toggle ini agar auto reply mulai berjalan                                                                                                                                           |

***

#### 📋 Manajemen Auto Reply

Setelah ditambahkan, Auto Reply akan muncul di daftar:

* Kolom: Reply Name, Keyword, Message Type, Device, Status, Created At
* Aksi: Edit ✏️, Hapus 🗑️
* Gunakan search untuk mencari berdasarkan nama atau kata kunci

📷 Tampilan Auto Replies Aktif:

<figure><img src="/files/90NjF2XgqLlrsellYBfG" alt=""><figcaption></figcaption></figure>

***

#### 💡 Tips Penggunaan

* Gunakan keyword pendek & umum seperti: `harga`, `lokasi`, `promo`
* Hindari tumpang tindih keyword antar balasan
* Prioritaskan match type "Exact" jika ingin hasil yang lebih presisi


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bales.ai/message-automation/auto-replies.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.